This cookie is set by the provider Cloudflare. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is used to remember the user consent for the cookies under the category "Analytics". This cookies is set by GDPR Cookie Consent WordPress Plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. If you’ve decided to draft a new employee schedule template for a shorter work week, keep these tips in mind. In the long term, therefore, this can help trim down turnovers and attrition. Studies indicate that this arrangement can increase staff productivity and alleviate fatigue, something that many contact center agents are prone to. Longer rest days and shorter work weeks, however, may just be the solution to the stress-and-burnout plague among customer service workers. And not to mention that most of these outsourcing companies run 24/7, as they often work with clients from different time zones. Implementing a compressed work week may seem like a counterintuitive tactic for call centers that are already juggling erratic work schedules. Can customer support firms also pull this off? ![]() Although they’ll be testing it merely among a few dozen staff, Amazon hopes this move will foster the same, if not a higher, level of productivity. Just last year, they’ve begun piloting a 30-hour work week among select employees, recognizing that the 40-hour, 5-day model may not be suitable for everyone. ![]() The company said this helped boost employee engagement and also fortified their employer branding.Įven online retail giant Amazon has started to experiment with this strategy. Global financial advisory firm KPMG has also rolled out a compressed work week among their staff. Google co-founder Larry Page, for instance, is all for adjusting work schedules to let employees devote more time for the things that matter to them. Should call centers consider a 4-day work week?
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